Q1 Can the sample charge be refunded or deducted from the payment for goods?	A1:As long as the order is placed with us, yes.
Q2 Can the mould charge be refunded or deducted from the payment for goods?	A2:As long as the order quantity is big enough, yes.
Q3 What is your sample time?	A3: Usually, about 1~3 working days.
Q4 What is your mass production lead time?	A4: Samples in stock can be shipped within 24 hours. For 50pcs-5000pcs at 2-5days . For 5000pcs-20Kpcs at 7-15days,
Q5 What is your MOQ [=Minimum Order Quantity]?	A5:Generally speaking, 50 pcs per style.
Q6 Can you do a custom logo on the products?	A6:Yes.we can print your logo and company name etc in our products by silk screen printing; the minimum quantity for silk screen printing is 2000 units per logo; You can send us the artwork by email in Jpg, Tif, AI, Eps, Tiff or Coreidraw formats.
Q7 Can we order the color we want?	A7:If your order quantity meets the MOQ of painting products, yes. For more information,please kindly contact our salesman.
Q8 What is your working time?	A8:Monday to Saturday, 09:00 ~ 21:00 (Beijing Time). If any emergency,we are reachable at any time by mobile phone.
Q9 To whom should we send our complaint about your product or service?	A9:Please kindly write down your complaint with all details and send to us. our complaint handling center will reply to you in 24 hours.

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